Privacy Policy

1. Introduction

Welcome to ServiceFind. We are an online matching platform dedicated to helping homeowners effortlessly connect with independent, local home-service professionals. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, call our support team, or use our services.

By using the ServiceFind website and platform, you agree to the collection and use of your information as described in this policy.

2. Information We Collect

We collect information to provide and improve our matching services. This falls into three main categories:

Information You Provide Directly

• Contact Information: Your name, email address, and phone number.
• Project Details: Your address, ZIP code, the type of service you need, property details, and any messages or project descriptions you submit through our forms or chat features.
• Communication Records: Notes from calls with our customer service team and call recordings where applicable.

Information We Collect Automatically

• Device and Usage Data: Your IP address, browser type, device information, approximate location, pages viewed, links clicked, and the amount of time spent on our site.
• Tracking Technologies: Information gathered through cookies and similar technologies used for analytics, site performance, and basic marketing.

Information from Third Parties

• Partners and Professionals: Information from lead partners, advertising platforms, or local contractors who may report back to us on the status of a completed job or quote.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve our website and matching services.
• To respond to your inquiries and match you with available, local service professionals.
• To send you quotes, appointment confirmations, and service updates.
• To personalize your experience and recommend relevant home improvement content.
• To analyze website usage, improve performance, and prevent fraud or abuse of our platform.
• To send occasional service-related announcements or marketing communications (which you can opt out of at any time).

4. How We Share Your Information

To provide our services, we may share your information in the following ways:

• With Local Service Professionals: We share your necessary project and contact details with independent local contractors so they can provide you with the quotes and services you requested.
• With Service Providers: We use trusted third-party companies to help run our business, including website hosting, analytics, customer support software, email and SMS delivery services, and call-tracking providers.
• For Business and Legal Reasons: We may disclose information if required to comply with the law, enforce our terms of use, or respond to lawful requests from public authorities.
• Business Transfers: If ServiceFind is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information. We do not sell lists of user data to random third parties for unrelated purposes. Any recipient of your data must handle it in accordance with this Privacy Policy and applicable laws.

5. Cookies & Tracking Technologies

Cookies are small text files placed on your device when you visit a website. We use cookies, pixels, and similar tools to make our website function properly, analyze how users interact with our site, remember your preferences, and deliver relevant marketing.

You can control or refuse cookies through your web browser settings. Please note that if you disable cookies, some features of our website may not function correctly. Currently, we do not fully respond to "Do Not Track" signals as there is no uniform standard for doing so.

6. Why We Are Allowed to Use Your Information

We process your personal information based on a few legal grounds:

• To Provide Requested Services: We need your information to fulfill your request to be matched with local pros and receive quotes.
• Legitimate Interests: We have a valid business interest in improving our platform, preventing fraud, and marketing our services to current and prospective users.
• Legal Obligations: We may need to process and retain data to comply with relevant laws and regulations.

7. How Long We Keep Your Information

We keep your personal information only as long as is reasonably necessary to fulfill the purposes outlined in this Privacy Policy, such as providing our matching services, maintaining business records, resolving disputes, and complying with legal obligations. Anonymized or aggregated data that no longer identifies you may be kept indefinitely for analytics and reporting.

8. Your Choices & Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access: You can request to know what personal information we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Marketing Preferences: You can opt out of marketing emails or SMS messages at any time by using the "unsubscribe" link in our emails, replying "STOP" to texts, or contacting us directly.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We may ask for enough information to verify your identity before fulfilling your request.

9. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, or misuse. Access to your data is limited to personnel who need it to perform their job duties. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children’s Privacy

Our website and services are intended for adult homeowners and are not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from minors. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately so we can delete it.

11. Third-Party Websites & Links

Our website may contain links to third-party websites, articles, or services. Please be aware that these external sites have their own privacy policies. ServiceFind is not responsible for the content, security, or privacy practices of these third parties. We encourage you to review their policies before sharing your information.

12. International Users

ServiceFind operates primarily for homeowners within the United States. If you are accessing our website or services from outside the US, please be aware that your information will be transferred to, stored, and processed in the United States. By using our site, you understand and consent to this transfer.

13. Marketplace & Platform-Specific Details

As a matching service, the core function of ServiceFind is to share your details with local professionals so they can assist you. We only share this information when necessary to fulfill your specific service request (e.g., matching you with a local plumber). Please note that these professionals are independent businesses with their own privacy practices. Once you are matched, we encourage you to review the privacy policies of the independent pros you choose to hire.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make updates, we will revise the "Last Updated" date at the top of this policy. If we make significant changes, we may also highlight them on our website or notify you directly.